Shipping & Policies
Welcome
Manolo Watches offers vintage and antique timepieces at bargain prices. In addition, we offer all watch repair and appraisal services. PayPal/Credit Cards accepted.
Payments
Paypal and Etsy's credit card processing - no checks, cash, money order or any other payment method.
Shipping
USPS First Class, Priority, Parcel Post or other desired upon request and availability. Tracking and insurance is included on all purchases. Worldwide International shipping available and will be quoted upon request.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Most of our items have a 14 to 90 day return. Shipping is non-refundable in some cases. Damages or losses must be reported to us first before returning. In some instances, items may be repaired and or restored by us instead of issuing a full or partial refund.
Additional
We enjoy what we do, so you will get the very best quality of work in our products and services.
Order Processing and Shipping Changes:
We are now asking our customers to wait 1-2 weeks, more or less, to process your order. We do this to allow us to fully test our watches before they ship. If you need your watch shipped quickly, please let us know.
Shipping will remain free to our domestic customers and our international customers will now have to pay $25.00 USD; plus, check with your country for import charges.
We accept returns on all our products in case of malfunction. We do not accept returns if you don't like a particular color or part of a watch when you receive the watch or after we have gone the extra mile in customizing your watch or if you visited your local watchmaker to inspect or fix your watch. International buyers need to understand that shipping watches can be very expensive. Please consider all challenges and expenses before making a purchase or contact us and we will gladly help you.
Be aware that because of COVID-19 delays may occur in processing your order and shipping. However, we are here to always answer any questions and we properly insure all our shipments.
Stay safe, everyone! -Joel Paez
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